Respect refund rights, travel firms warned

THE UK’s consumer watchdog has warned holiday companies to respect the refund rights of holidaymakers as the return of leisure travel approaches. The CMA today published an open letter “to remind firms of their obligations and the need to ensure refund options are clear and accessible” this summer, with travel still subject to potential last-minute changes. The body said it also sent the letter to 100 package holiday firms it has “received the most complaints about”.